Patient Charter
Patient Rights & Responsibilities
SONRISA DENTAL follows internationally recognised patient-care principles, ensuring every individual receives respectful, transparent and professional treatment. Our systems are designed to protect your comfort, dignity and safety at every step.
Your Rights
At SONRISA, Every Patient Has the Right To:
- Clear explanations of diagnosis, treatment options and timelines.
- Receive care that reflects international sterilization and safety standards.
- Transparent pricing before treatment begins.
- Ask questions without hesitation and receive respectful, honest answers.
- Confidential handling of medical records and personal information.
- Treatment from qualified specialists across multiple branches of dentistry.
- Comfort-focused care and the option to pause or stop treatment if needed.
- Access visible sterilization zones through our OpenCare™ design.
- Seek clarifications about materials, procedures or follow-up schedules.
Your Responsibilities
Your Role in Ensuring Effective Care
To maintain smooth, safe and predictable treatment outcomes, patients are requested to:
- Provide accurate medical and dental history information.
- Follow pre- and post-treatment instructions carefully.
- Attend scheduled appointments punctually.
- Inform the team if you are running late or need to reschedule.
- Share details of allergies, medications or health conditions.
- Respect facility guidelines to maintain a calm environment for all patients.
- Ask questions whenever unsure — clarity ensures better care.
Frequently Asked Questions
Are my medical records kept private?
Yes. All records are protected using secure digital systems and handled under strict confidentiality protocols.
Can I request a written treatment plan?
Absolutely. SONRISA provides clear written plans with timelines and transparent pricing for every recommended treatment.
Are your sterilization standards internationally recognised?
Yes. Our protocols follow international sterilization principles, with visible workflows through OpenCare™ architecture for full transparency.
Can I ask for more explanation if I don’t understand something?
Always. Your comfort and clarity are top priorities — no question is too small.
What if I feel anxious during treatment?
Inform your doctor immediately. We will pause, explain each step and ensure you feel comfortable before continuing.